Remote Assistance Software
Merged Reality remote assistance software for real-time collaboration
Remote Assistance software connects remote experts with technicians or customers to help instantly diagnose and solve issues to increase first-time fix rates and eliminate site visits. Capture expert knowledge for onboarding, training and customer service.
Faster and more effective remote assistance with IFS Cloud
Being delivered as a fully integrated and embedded component of IFS Cloud makes the Remote Assistance usage and implementation faster and more effective. Utilizing this tool provides value to customers by reducing installation, implementation and overall cost of service and an increase of service capabilities.
Whitepaper: what’s your remote assistance strategy?
Key Considerations to Speed, Streamline, and Modernize Service Delivery
This white paper explores the following topics around the importance of having a strong remote service strategy for field service providers. From beginning the remote service journey to thinking ahead about the future of remote service.
Case study: Munters rolls out IFS remote assistance
In this customer story, learn how Munters, a global leader in energy efficient and sustainable air treatment solutions for demanding industrial applications and agricultural sectors, leveraged the power of IFS Remote Assistance to support both their field and manufacturing operations at a time when Coronavirus was spreading rapidly.
The Power of Merged Reality: How Remote Assistance is Changing the Way We Work, Collaborate & Serve
In this expert discussion, hear a variety of perspectives on the business case for Remote Assistance, what the future holds for its further use, and how to overcome challenges in incorporating the technology into your digital mix. You’ll hear from:
- Roel Rentmeesters, VP of Services at Munters
- Bas de Vos, VP of IFS Labs at IFS
- Dan Baldwin, Sr. Product Manager at Zebra Technologies
- Sarah Nicastro, Creator of Future of Field Service as moderator
IFS recognized as the only 2024 Customer's Choice for Field Service Management in Gartner Peer Insights Report
This distinction is a recognition of vendors in this market based on feedback and ratings from verified end users of our product. Overall, IFS reviewers gave us a 4.6 out of 5, with 88% saying they would recommend our product.
Factsheet: IFS offers the power of remote assistance
From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience, remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business.
Transformational Service Management
Service management software to deliver service excellence, optimize workforce efficiency, and grow service revenues.
Enterprise Asset Management
Manage asset maintenance and optimize the performance of your assets from cradle to grave.
